Privacy policy

True Fit Training ("True Fit", "I", "me") is run by Richard Salmon (ABN 78 266 723 763). I take your privacy seriously. This policy explains what personal information I collect, why, and how I look after it, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information I collect

• Contact details, such as your name, email address and phone number.
• Enquiry details you send through the website form, by email, phone or social media, such as your goals, availability and how you heard about True Fit.
• Health and fitness information, such as injuries, medical conditions, medications, pre-exercise screening answers, body measurements, training records and progress photos. This is sensitive information, and I only collect it with your consent and when it is needed to train you safely.
• NDIS details, if you are an NDIS participant, such as how your plan is managed and your plan manager's contact details.
• Payment and billing details needed to invoice you. Card payments are handled by the payment provider, and I do not store full card numbers.

You can contact me without giving your full name, but I may not be able to provide training services without the information above.

How I collect it

Mostly directly from you: through the contact form on this website, by email, phone or message, in person, through pre-exercise screening forms, and through the coaching app I use for online and hybrid clients. If you are an NDIS participant, I may also receive information from your plan manager.

Why I use it

• To respond to your enquiry and book your consultation.
• To plan and deliver safe, effective training and nutrition guidance.
• To track your progress and adjust your program.
• To invoice you, and to make claims through your plan manager if you are an NDIS participant.
• To meet my legal, insurance and record-keeping obligations.

I will only send you marketing messages, such as a newsletter, if you ask to receive them, and you can unsubscribe at any time. I never sell your personal information.

Who I share it with

I only share your information when needed to provide my services, or when the law allows or requires it. This may include:

• service providers that help me run the business, such as my website host and form service, email provider, coaching app, payment provider and accountant;
• your plan manager, if you are an NDIS participant and ask me to claim through your plan;
• a doctor, physiotherapist or other health professional, if you ask me to, or in an emergency;
• government or law enforcement bodies, where required by law.

Your progress photos and results are never shared publicly, including on social media or this website, without your written permission.

Overseas storage

Some of my service providers store data outside Australia. This website and its contact form are hosted by Netlify, whose servers are in the United States, and my email and coaching app providers may also store data overseas. I choose reputable providers and take reasonable steps to make sure they protect your information.

Keeping your information safe

I store your information securely, with password-protected accounts and devices, and only keep it for as long as I need it for the purposes above or as required by law. When it is no longer needed, I delete or de-identify it.

This website

This website does not use advertising or tracking cookies, and it does not use analytics that identify you. Fonts, photos and videos are served from this website. Links to Google Maps, Google reviews and Instagram take you to those services, which have their own privacy policies.

Accessing or correcting your information

You can ask to see the personal information I hold about you, or ask me to correct it, at any time. Contact me using the details below and I will respond within 30 days.

Complaints

If you have a concern about how I have handled your information, please contact me first and I will try to resolve it within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact

Richard Salmon, True Fit Training
2/1 Kauri Cres, Peregian Springs QLD 4573
richard@truefittraining.com.au
0412 225 865

Changes to this policy

I may update this policy from time to time. The latest version will always be on this page.